Front office Supervisor

Join Maison Dalabua as Front office Supervisor

Maison Dalabua is a boutique hotel in Luang Prabang known for its calm atmosphere and warm service. We are looking for a Front office Supervisor to support our Front Office team in delivering smooth, friendly and professional service to every guest.

This is a full-time position, suitable for someone at entry level who is ready to take on responsibility, learn quickly and grow in hospitality.

Key responsibilities

• Assist in supervising daily Front Office operations, ensuring a warm welcome and smooth check-in and check-out.
• Support and guide Front Office staff during shifts, helping them solve guest requests and small problems.
• Handle guest enquiries, complaints and special requests politely and efficiently.
• Coordinate closely with Housekeeping, Food & Beverage and other departments to ensure guest satisfaction.
• Monitor reservations, room allocations and guest information to avoid mistakes.
• Ensure Front Office standards, procedures and safety rules are followed at all times.
• Help train new team members in service standards and hotel procedures.
• Prepare basic reports and handovers for the next shift or management when required.

Requirements

• Previous experience in Front Office, Reception or a similar guest service role is an advantage, but not required.
• Positive attitude, polite manners and real interest in working with guests.
• Good communication skills in Lao and basic English; additional languages are a plus.
• Willingness to learn hotel systems, procedures and standards.
• Reliable, punctual and able to handle busy periods calmly.
• Flexible to work shifts, weekends and public holidays as needed.
• Laos nationality or legal right to work in Laos.

What we offer

• A written employment contract with salary paid every month, on time.
• A share of the service charge, on top of the salary.
• Paid annual leave and public holidays.
• Medical expenses reimbursed up to a yearly allowance.
• A meal allowance paid on top of the salary.
• Tailor-made work uniforms.
• Training in service standards, new skills and languages.
• A friendly, respectful team where people help each other and good work is recognised, with a yearly performance review and bonus for good results.